Return Policy

Return Policy

Thank you for shopping at Skin World.

Skin World is dedicated to providing our customers with the best possible products and service. We will show you the power of k-beauty and we promise you will be satisfied with our products!

If you’d like to return a product, please adhere to the following rules:

The return request must be made within 7 business days from the order received date.

Please contact us through the Skin World website’s contact form on our contact page for a return request. After we receive your request, we will check if the return is possible or not.

If we approve your return request, we’ll send you a response email. After you receive the approval email, you’ll have to send the package to the provided shipping company listed in the email.

If you receive a tracking number for your return package, please let us know within 7 days by responding to our team via email / website contact form.

Returned items must be in their original packaging and condition (unopened, unused, unmarked and not disfigured or damaged). Incomplete or ineligible returns may be refused or disregarded. Please keep in mind, the following products are ineligible for exchanges or refunds:

Any item reported after 14 days over the date of delivery completion.
Any item that shows any signs of use.
Any item that has been damaged intentionally.
Any item returned without any previous notice or returned despite being denied by customer service.